FAQ

Where We Ship

We currently ship to all 48 contiguous United States. At this time we do not ship to Alaska, Hawaii, U.S. territories, or internationally. We hope to expand in the future.

Processing Time

Orders are processed within 2–3 business days. Orders placed on weekends or holidays are processed the next business day.

Carriers and Delivery Time

You can choose between USPS and UPS at checkout. Once shipped, most orders arrive within 1–5 business days depending on your location and the service selected. Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Costs

Shipping based on your order:

1-2 packages - $7.99

3-5 packages - $10.99

Orders over $75 ship free within the 48 contiguous states.

Tracking

You will receive a tracking number by email as soon as your order ships.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost.

Lost or Delayed Packages

Once a package leaves our facility, it is in the carrier's hands. If your tracking shows no movement for an extended period, contact us at info@1ndb.com and we will help you open a claim with the carrier.

Food Safety First

Because we sell food, we cannot accept returns of products that have left our control. This is standard practice across the food industry and exists to protect every customer's safety. We do not accept returns of unopened pouches for change-of-mind reasons.

When We Will Make It Right

We will replace or refund your order if:

- Your package arrives damaged

- You received the wrong item

- Your order is missing an item

- There is a quality issue with the product

How to Submit a Claim

Contact us at info@1ndb.com within 14 days of delivery with:

1. Your order number

2. Photos of the product and the packaging

3. The lot number and production date printed on the pouch

We will review your claim and respond within 3 business days. Approved claims are resolved with a replacement or a full refund to your original payment method.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can usually accommodate changes before the order ships (within our 2–3 business day processing window).